The Manitoba Osteopathic Association (MOA) protects the public’s right to safe, effective and ethical manual osteopathic care. MOA is responsible for investigating complaints made against manual osteopaths who are its members and, when necessary, disciplining its members who are found to be incompetent or guilty of professional misconduct. Mechanisms also exist for dealing with manual osteopaths who are incapacitated.
If you have a complaint:
If you have a concern, you may contact the MOA by phone to discuss the matter or write a letter outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as on tape. Due to privacy concerns, MOA cannot accept a complaint via e-mail.
Complaints should include:
- Your name and contact information (mailing address and phone number).
- The name of the manual osteopath.
- As much information as possible about your concerns or the incident(s) in question, such as dates and names of individuals who may have been involved or who would be able to provide additional information.
- Verbal, physical, psychological, emotional or sexual abuse.
- Failing to seek consent for treatment.
- Misinformation or lack of information regarding treatment.
- Providing unnecessary or excessive treatment.
- Incompetent practice causing harm.
- Discontinuing needed care without arranging for alternative services.
- Giving out information about a patient without consent.
- Failing to advise a patient to consult another health care professional when the OP knows the patient’s condition is beyond his/her scope of practice or competence.
- Failing to advise about the fee structure prior to treatment.
- Misleading advertising.
- Refer allegations of professional misconduct or incompetence to the Discipline Committee.
- Require the member to appear before the MOA to be cautioned.
- Take any other action it considers appropriate that is not inconsistent with the regulations or by-laws of MOA.
- Develop and implement a program to enhance relations between the patient and MOA member.
- Develop and implement measures for preventing and dealing with sexual abuse of patients.
- Develop standards of practice, policies or guidelines for the conduct of members with their patients.
- Provide information to the public about their rights.
Type of ComplaintsPatients or insurers can raise a variety of complaints, including:
The Complaints Process
The Manitoba Osteopathic Association (MOA) has established a framework for dealing with complaints. A complaint is made to MOA in writing or on tape, film, disk or another permanent medium. MOA is obliged to give the manual osteopath a copy of the complaint and provide an opportunity for the practitioner to respond to the complaint. It is MOA responsibility to ensure that a fair and thorough investigation is conducted and that an appropriate decision is made based on the results of the investigation. Before making a decision, the MOA considers all relevant information obtained during the investigation. The MOA issues its decision in writing and may take any of the following actions:
The Discipline Process
The Discipline Committee makes final decisions based on the evidence presented and imposes penalties, including reprimands, fines, suspension of licenses and, in serious cases, revocation of licenses.
The maximum penalty the Discipline Committee may impose is revocation of a licence with no possibility of reinstatement for five years.
Discipline decisions, except for findings of sexual abuse, remain on the public register for six years. Sexual abuse findings remain on the public register permanently.
If a former member moves to another jurisdiction, MOA will not provide that member with a letter of good standing if there is a discipline finding against him/her.
Patient Relations is an important aspect of what MOA foes. MOA works towards implementing a pro-active patient relations program that promotes confidence in the manual osteopathy profession. In particular, the Committee is interested in ensuring that members are fully informed regarding the nature of professional relationships, that policy making and complaints processes of MOA are open and accessible to the public, and that members of the public are fully informed regarding their rights to safe, effective, and ethical manual osteopathy are.